Shipping and Returns
Terms and conditions for returns. You must notify us of your desire to return the product within 10 days of receipt of your order (receipt date is the delivery date on the designated shipping company's tracking site). Tracking information is e mailed to you when your order is fulfilled. Items must be in brand new, unused condition in their original packaging. To complete your return, we require an email from you, use our website's contact link, include your name, order number, item to be returned and reason for return. Once we receive your email, we will notify you of the appropriate return address for your order.
To be eligible for a return, item must be returned in new unused condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Items that have been used by the customer or items that have been damaged by use cannot be returned to us unless covered by a manufacturers guarantee. When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature.
If your return is the result of an incorrect shipment by rosieandrita.com, or a damaged or defective product, we will refund merchandise and shipping charges to your original form of payment. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to rosieandrita.com, not to exceed the published UPS Ground rate for the weight of the package.
We do not accept returns on customized orders such as personalized place mats or cat furniture.
We cannot accept returns on international orders if the product is damaged in transit, a claim must be filed with the shipping company.
Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with their warranty terms after our 30 day return window has passed.
To qualify for a refund, our return instructions must be followed. Refunds are not issued before the merchandise is received and evaluated. Shipping charges are not refundable. We do not offer refunds for shipping charges. Customs or brokerage fees are not refundable.
An RGA (returned goods authorization) number must be obtained before returning any items. No return or exchange will be accepted without an RGA number.Once your return is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of approval. If you haven’t received a refund within 10 business days of our notice to you of a refund, please contact us using the contact link on our website. It may take some time before your refund is officially processed and posted by your credit card company.
If furniture delivered by a carrier is damaged, a claim must be filed with the carrier. Take pictures of the damage to report with your claim. Product should be inspected before the driver leaves the address.
Pack the item securely using as much of the original packing material that was left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages.
Please note that we are not responsible for returned merchandise before it reaches our warehouse and it signed for by one of our people.
You will receive a notification as soon as the return has been processed.
All returns are processed within 10 business days of the receipt of returned merchandise. Credit card companies vary in their processes of posting credits back to your account, be sure to check with your credit card provider for those details.
To expedite your return, please contact us on our contact form for shipping address to ship item(s) and your packing slip, stating the reason for the return
Return Policy Exceptions We are unable to accept returns or exchanges on the following items:
Special order items including promotional and corporate gifts merchandise.
If an item has been used, we are unable to accept its return.